So in the interests of being fair, I have decided to post this personal opinion, which contrary to all my other posts is not favourable towards Jewellery Maker, but I chose to speak my mind, I sing the companies praises when they do things right, and I have deliberated over a more negative review for a week or so, but I need to get this out of my head and on “paper” so to speak!
I, as you may of read have long been a fan of Jewellery Maker, whom are part of the Gemporia group. Normally I am gushing with praise for JM, the jewellery and the customer services, however in the past weeks I have been let down, not just the once but several times and each occasion increasingly disappointed with the customer service.
My mum is a home shopping addict, being partly disabled I can understand this, so after coming in to a small amount of money again after spending most of her life watching the pennies I can completely understand her new found joy of spending. She is most likely the companies target market – rather like that episode of American Dad!
Regardless of your opinion of home shopping channels, my mum is a regular shopper on Gemporia & Jewellery Maker. (and the rest!) I for example now am the proud owner of a Ruby Sterling Silver ring, (its a rock literally!!) a black spinel silver ring, a whooping Tanzanite flower stunner and topaz one, not to mention the cultured pearl stud earrings, the Garnet studs, the Topaz studs, the moonstone drops, the Tanzanite dangly earrings yes I have a growing collection of stunning jewels.
However, more often than not lately some of the jewellery I have have less pleased with, take for example the image of the Black Spinel Silver Bracelet, which was part of the Silver set of 10 pieces of Jewellery with an ATGW of 204.6cts the “trace” chain bracelet was badly tarnished, the Black Spinel drops where appallingly attached (and I use that term loosely) to the chain, with the worst wrapped loops I have seen in decades (they certainly needed some classes in this simple technique!). The chain wasn’t even suitable for a drop bracelet, any competent jewellery maker could see that. In fact a couple had broken off, obviously I complained pleasant as the people who answer emails are they aren’t overly helpful, just return it and we will refund. (wasn’t what my mum wanted but it was that or keep a broken piece!)
The some of the other items in the surprise pack were just as tacky, tarnished and clearly not worthy of being worn, but there was a couple that mum actually wanted to keep.
I wasn’t looking for any real opinion other than some form of acknowledgement that the quality simply wasn’t there, but no nothing, just a standard return them and we will refund so I suspect the items will just get resold at a later date.
Other pieces of jewellery she has ordered recently, stretched the truth a touch, the necklace was choker on me, not a lengthy piece as the presenter had led the audience to believe, toggle clasps that don’t remain closed with wear owing to poor functional design, I could ramble on but I do feel the quality has gone downhill.
I also had a poor experience the last time I shopped with JM, not only was half a strand of the gems badly cut, with obvious floors in the beads, the edges were rough, too rough for anything other than wire without extensive filing, let alone the ones that had crumbled everywhere. I had also upgraded the postage to the faster service for the first (and last time). I didn’t hear anything other than seeing a despatch notification on my account, I called the courier, was on / off hold for over 45mins the end result, the parcel was lost. It could be out for delivery, or not they weren’t sure as it hadn’t been scanned, I emailed JM, the response was the courier will deliver in the time frame they have given you, clearly missing the point that the courier had actually lost the parcel – A very riled response was instantly sent but customer services couldn’t of cared less, obviously I haven’t placed an order since,
The metal stamps I purchased are dreadful in quality, the packaging on the surface appears excellent but in practical use the elastic is too tight (it will loosen in time but then I suspect it will be too loose) The stamps are difficult to use as they haven’t got an image indicating which way around to hammer the stamp (as in premium brands) so you need a bluetac or clay blob handy prior to each wack of the hammer, I am utterly disappointed & have in all honestly loss confidence in JM’s ability to deliver quality items in a timely fashion.
This utter lack of confidence in the companies ability to deliver quality items to me is coupled with my utter displeasure at the current “Designers” they have on air. Cher’s 1980’s “Gypsies Tramps and Thieves ” springs to mind, whilst they obviously aren’t gypsies tramps or thieves to my knowledge they certainly are an odd line up.
What with the camp chappies who haven’t a clue what a real woman would wear, the pig tailed lady (seriously WTF was she doing on there?), some other random woman who was tongue tied the other evening (there is nothing wrong with that) but seriously get your roots done if you are going in tv!! Couple that with last nights eager “Designer” who felt she had to fake orgasm at each strand, I was screaming at the iPad “get a grip woman its only a strand of gemstones”, we all get you are excited to be on TV but seriously it needed toning down, & I only flicked it on at 8.52 til 9pm!! I am also puzzled by the bright and bold outfits that some designers wear, customers on the Sunday Experience are specifically instructed to wear unpatterned, plain clothing as patterned items can interfere with the broadcast I can only assume that memo bypassed some of the Guest DI’ers!
I will go on, I need to get it off my chest, The woman who riles me the most is the business “expert” who in reality knows very little, clearly has no formal business qualifications & gets by on TV by being rude to those selling on Facebook, (a significant portion of her target audience) as she offers “advice” whilst sniggering, & giggling to herself & belittling her audience, the west midlands accents ring out, whilst spouting utter rubbish about selling items for £20, £30, £40, £50 pounds each, I have experience of craft fairs NO ONE ever goes with the view of buying an expensive piece of jewellery at a craft fair, school fair, market stall or anywhere in my opinion, I certainly wouldn’t so why convince the audience it happens, speak the truth am certain sales wouldn’t decline because of it.
So going back to the “designers” the token Indian lady to replace the previous one who has been “let go”, the wire work gang who appear daily, if not thrice daily pushing the same patterns & designs day in day day out, the patronisingly dull Clay “experts” couple that with the recent “let them go” disappearance of some other guest designers has resulted in the same old repetitive designs using different gems day in day out I have to confess I have given up on my daily addiction.
All that said, I do however love 1 designer, she is outstanding in her field and on so very rarely its refreshing to see her, Rachel Norris, now she is lady with true talent.
I always understood the best designers to have specialist areas, effectively masters & pioneers in their respective fields of craft but no they all do wirework, kumi, macrame, letter writing, silver / polymer clay, work with lace, chainmaille you name it they all are master of everything but master of none if you look closely at their work on screen I personally feel its lost its direction. A quality piece of jewellery takes time to design, time to create, time to perfect it shouldn’t be rushed, or it will look rushed.
I also deeply saddened that Sheila, a co-founder of the channel whilst being a fan of the most basic beadwork (right angle weave which she calls ladder weave, and discovered that she can create hearts & beady beads out of with ease) seems completely disinterested in beadweaving. Obviously everyone has their own opinion this is purely mine I am sure many would disagree, and its obvious that my passion lays with beadweaving not the basic beading they get “designers” in to demo on screen, what saddens me the most is that her sole reason to me for dismissing beadweaving is the time it takes to complete a piece, by not having time to air it, yet they can demo in stages wire wrapping cabochons, and other equally time consuming pieces without question?
Heyho, rant over at least Jenny Cleary is back on screen (according to FB)! and on a positive note I am beading a horned bangle ….out of size 11 delicas in peyote stitch & loving every minute of it 🙂